Internet Cable Streaming Service – Policy Jamaica Jurisdiction

1. Purpose

This policy sets forth the principles, rules, and guidelines governing the provision of SachiCast’s internet cable streaming service (the “Service”) in Jamaica, including service eligibility, rights and responsibilities, content handling, privacy, security, compliance, and dispute resolution.

2. Scope

• Applies to all customers, prospective customers, partners, contractors, and employees involved in delivering and using the Service in Jamaica.
• Encompasses streaming of live channels, video on demand (VOD), downloaded content, and any ancillary features (e.g., reminders, recordings, multi-view, etc.).

3. Definitions

• Customer: Any individual or entity that subscribes to the Service.
• Content: All audio, video, graphics, and metadata delivered via the Service, including channels, on-demand libraries, and apps.
• Device: Any hardware or software platform used to access the Service (TV, computer, mobile device, streaming box, etc.).
• Personal Data: Information relating to an identified or identifiable natural person.
• PII: Personally identifiable information.
• Jamaica: The Republic of Jamaica and its applicable legal framework and regulatory instruments.

4. Service Eligibility and Enrollment

• Eligibility: Must meet verification requirements (e.g., service address within Jamaica, valid payment method, age of majority where required, and compliance with applicable terms).
• Prohibited Use: Use of the Service in violation of laws, illegal activities, or to infringe third-party rights is prohibited.
• Enrollment Process: Customers may enroll online or via approved sales channels; enrollment requires acceptance of this policy and the applicable Terms of Service and SLA.

5. Rights and Responsibilities

5.1 SachiCast Rights

• Content Licensing: SachiCast will obtain and maintain licenses for Content, where applicable, and may update licensing terms at its discretion within legal allowances.
• Network Management: SachiCast reserves the right to manage bandwidth, content delivery methods, and encoding formats to optimize performance and reliability.
• Modification and Termination: SachiCast may modify, suspend, or terminate the Service (in whole or in part) for operational, legal, or security reasons, with reasonable notice where feasible.

5.2 Customer Responsibilities

• Compliance: Customers must comply with all applicable laws and the Terms of Service.
• Account Security: Customers are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account.
• Acceptable Use: Customers must not use the Service to transmit or distribute harmful content, distribute malware, violate intellectual property rights, or engage in activities that degrade service quality for others.
• Payment: Customers must provide accurate payment information and promptly pay all charges due.

6. Credit Card Payments (Jamaica Specific)

• Authorization: By providing credit card details, customers authorize SachiCast to charge applicable fees for the Service at the start of the subscription and any recurring charges per the Terms of Service.
• Security: All credit card data must be collected and stored in accordance with industry standards applicable in Jamaica and in compliance with applicable data protection laws. SachiCast will employ reasonable security controls to protect payment information.
• PCI Considerations: SachiCast adheres to PCI-DSS requirements to the extent applicable to its processing activities; card data is not stored longer than necessary unless required by law or business need.
• Charge Authorization and Disputes: Customers may dispute a charge per the Jamaica Consumer Protection framework and applicable card network rules. Debit or credit card disputes will follow the procedures outlined by the issuing bank and Jamaican law.
• Taxation: All pricing may include applicable taxes as required by Jamaican law (e.g., VAT). Where tax is applicable, it will be disclosed clearly before purchase and on receipts.

7. Content and Usage

• Content Availability: Content availability may vary by region and can change without notice due to licensing or technical constraints.
• Recording and Reminders: Features like recording and reminders operate within the technical limitations of the Service and the customer’s device; SachiCast is not liable for failed recordings caused by device limitations, outages, or user error.
• Multi-View and Other Features: Feature availability is subject to device compatibility and network conditions; performance may vary across devices and geographies.

8. Privacy and Data Protection (Jamaica)

• Data Collected: SachiCast may collect account information, usage data, device identifiers, and network performance metrics to provide and improve the Service.
• Lawful Basis: Personal Data processing will be performed in accordance with Jamaica’s Data Protection Act, 2020 and any successor legislation, and other applicable Jamaican privacy laws.
• Use of Data: Collected data may be used for account management, service improvement, analytics, security, and personalized experiences, subject to user preferences and consent where required.
• Data Sharing: Personal Data may be shared with service providers, affiliates, and as required by law, with safeguards in place, including data transfer restrictions and processing agreements where applicable.
• Data Retention: Personal Data is retained only as long as necessary to provide the Service and fulfill legal obligations; Jamaica-specific retention limits may apply per law and regulatory guidance.
• Data Subject Rights: Where applicable under Jamaican law, customers have rights to access, correct, delete, or restrict their personal data, and to object to processing or data portability rights as defined by law. Requests will be handled in accordance with the Jamaica Data Protection Act and SachiCast’s procedures.

9. Security

• Protective Measures: SachiCast implements industry-standard measures (encryption in transit, secure authentication, regular vulnerability assessments, and access controls).
• Incident Response: In the event of a data breach or security incident, SachiCast will follow its Incident Response Plan, notify affected customers as required by law, and take corrective actions.

10. Service Availability and Performance

• Service Levels: SachiCast aims to meet defined performance targets (e.g., uptime, streaming quality) as described in the SLA. Service levels are subject to network conditions, device capabilities, and third-party content delivery networks.
• Maintenance: Routine maintenance and updates may require periodic service interruptions. SachiCast will provide reasonable advance notice when feasible.

11. Billing and Refunds (Jamaica)

• Pricing: All prices are outlined in published rate cards and terms; taxes such as VAT may apply as required by Jamaican law.
• Billing: Charges are billed in advance or as specified in the Terms of Service.
• Credit Card Payments: See Section 6 for payment specifics; credit card charges will appear on your Jamaican-issued card statements with the merchant descriptor as appropriate.
• Refunds: Refunds, credits, or adjustments are granted per the Refund Policy and applicable Jamaican consumer protection laws. Refund requests must be submitted within the timeframes specified in the Refund Policy. If a service issue is verifiable and not resolved within the SLA, customers may be eligible for a credit or refund per policy.
• Payment Methods: Supported payment methods are listed in the Billing section and may vary by region. In Jamaica, accepted methods may include credit/debit cards and other locally permitted payment options, subject to regulatory requirements.

12. Intellectual Property

• Ownership: SachiCast and its licensors retain all intellectual property rights in the Service, software, interface, and Content not licensed to the customer.
• User Content: Content uploaded or contributed by customers to the Service remains their property; however, customers grant SachiCast rights to reproduce, distribute, and display such content as necessary to provide the Service.

13. Compliance and Legal (Jamaica)

• Regulatory Compliance: SachiCast complies with applicable Jamaican telecom, consumer protection, digital media, and privacy laws and regulatory guidance in the jurisdictions where the Service is offered.
• Content Restrictions: The Service may be restricted by content-specific restrictions (e.g., age ratings, local laws). Customers agree to comply with such restrictions.

14. Termination and Suspension

• Suspension: SachiCast may suspend access for nonpayment, policy violations, or security concerns, with notice as practicable.
• Termination: Either party may terminate the relationship under the Terms of Service. Upon termination, access to Content may be restricted, and data may be retained or deleted as described in the Privacy Policy.

15. Customer Support

• Support Channels: SachiCast provides customer support via phone, email, chat, and self-service portals. Support hours and response times are defined in the SLA.
• Escalation: Issues not resolved at first contact may be escalated per the Support Policy.

16. Change Management

• Policy Updates: SachiCast may update this policy periodically. Customers will be notified of material changes in accordance with the Terms of Service.
• Versioning: Each policy revision will be versioned with an effective date.

17. Accessibility and Inclusion

• Accessibility: SachiCast aims to provide accessible services and comply with relevant accessibility standards. Customers may request accommodations where feasible.

18. Miscellaneous

• Export Controls: Service usage must comply with export control laws and sanctions.
• Entire Agreement: This policy, together with the Terms of Service and SLA, constitutes the entire agreement between SachiCast and the customer regarding the Service.